Contact Us

DecNect provides multiple channels for users, developers, and partners to get in touch with our team. Whether you need technical support, have business inquiries, or want to provide feedback, we're here to help you succeed on the platform.

Support Channels

  • Email: support@decnect.com

  • Response Time: 24-48 hours

  • Availability: 24/7

  • Languages: English, Spanish, French, German, Chinese

  • Email: business@decnect.com

  • Response Time: 48-72 hours

  • Availability: Business hours (9 AM - 6 PM UTC)

  • Languages: English, Spanish, French, German

  • Email: partnerships@decnect.com

  • Response Time: 72-96 hours

  • Availability: Business hours (9 AM - 6 PM UTC)

  • Languages: English, Spanish, French, German

  • Email: media@decnect.com

  • Response Time: 24-48 hours

  • Availability: Business hours (9 AM - 6 PM UTC)

  • Languages: English, Spanish, French, German

Live Support

Live Chat

  • Availability: 24/7

  • Response Time: Immediate

  • Languages: English, Spanish, French, German

  • Features: File sharing, screen sharing, co-browsing

Video Support

  • Availability: Business hours (9 AM - 6 PM UTC)

  • Response Time: Scheduled appointments

  • Languages: English, Spanish, French, German

  • Features: Screen sharing, remote assistance

Community Support

Community Forums

  • Platform: DecNect Community Forums

  • Availability: 24/7

  • Response Time: Community-driven

  • Languages: Multiple languages supported

  • Features: Discussion threads, polls, announcements

Discord Community

  • Server: DecNect Official Discord

  • Availability: 24/7

  • Response Time: Real-time

  • Languages: English, Spanish, French, German

  • Features: Voice channels, text channels, bots

Telegram Group

  • Group: DecNect Official Telegram

  • Availability: 24/7

  • Response Time: Real-time

  • Languages: English, Spanish, French, German

  • Features: Group chat, announcements, polls

Specialized Support

  • Email: developers@decnect.com

  • Response Time: 24-48 hours

  • Availability: Business hours (9 AM - 6 PM UTC)

  • Languages: English, Spanish, French, German

  • Features: Technical documentation, code examples, API support

  • Email: enterprise@decnect.com

  • Response Time: 24 hours

  • Availability: 24/7

  • Languages: English, Spanish, French, German

  • Features: Dedicated account manager, priority support, custom solutions

  • Email: security@decnect.com

  • Response Time: 24 hours

  • Availability: 24/7

  • Languages: English, Spanish, French, German

  • Features: Security incident reporting, vulnerability disclosure

Contact Information

Headquarters

  • Location: Dubai, UAE

  • Type: Decentralized Organization

  • Focus: Web3 Communication & AI Innovation

Support Categories

Technical Issues

  • Platform Bugs: Report platform bugs and issues

  • Performance Problems: Report performance issues

  • Integration Issues: Get help with integrations

  • API Problems: Resolve API-related issues

Account Issues

  • Account Recovery: Recover lost accounts

  • Password Reset: Reset forgotten passwords

  • Profile Issues: Resolve profile-related issues

  • Billing Questions: Get help with billing

Feature Requests

  • New Features: Request new platform features

  • Improvements: Suggest platform improvements

  • Customizations: Request customizations

  • Integrations: Request new integrations

Business Inquiries

  • Partnership Opportunities: Explore partnership opportunities

  • Enterprise Solutions: Learn about enterprise solutions

  • Custom Development: Request custom development

  • Consulting Services: Inquire about consulting services

Response Times

Priority Levels

  • Critical: 2 hours (Security issues, platform outages)

  • High: 24 hours (Account issues, payment problems)

  • Medium: 48 hours (Feature requests, general inquiries)

  • Low: 72 hours (Feedback, suggestions)

Escalation Process

  1. Level 1: Initial response and triage

  2. Level 2: Technical investigation and resolution

  3. Level 3: Senior technical team involvement

  4. Level 4: Executive team involvement for critical issues

Support Resources

Knowledge Base

  • Documentation: Comprehensive platform documentation

  • Tutorials: Step-by-step tutorials

  • Video Guides: Video guides and walkthroughs

  • Best Practices: Best practices and guidelines

Community Resources

  • Forums: Community discussion forums

  • Blog: Platform updates and news

  • Newsletter: Regular newsletter updates

  • Webinars: Educational webinars and sessions

Developer Resources

  • API Documentation: Complete API documentation

  • SDK Documentation: SDK documentation and examples

  • Code Examples: Code examples and samples

  • Integration Guides: Integration guides and tutorials

Feedback and Suggestions

Feedback Channels

  • Feedback Forms: Online feedback forms

  • Community Forums: Community discussion forums

  • Direct Email: Direct email to feedback@decnect.com

  • Social Media: Social media feedback channels

Suggestion Process

  1. Submit Suggestion: Submit your suggestion through any channel

  2. Community Discussion: Discuss with the community

  3. Team Review: Team reviews and evaluates suggestions

  4. Implementation: Implement approved suggestions

Feature Voting

  • Community Voting: Community votes on feature priorities

  • Roadmap Updates: Regular roadmap updates based on feedback

  • Implementation Timeline: Clear implementation timelines

  • Progress Updates: Regular progress updates

Emergency Contacts

Security Incidents

  • Email: security@decnect.com

  • Response Time: Immediate

  • Availability: 24/7

Platform Outages

  • Email: outages@decnect.com

  • Response Time: Immediate

  • Availability: 24/7

Legal Issues

  • Email: legal@decnect.com

  • Response Time: 24 hours

  • Availability: Business hours

Contact Best Practices

Before Contacting

  • Check Documentation: Review relevant documentation

  • Search Forums: Search community forums for solutions

  • Gather Information: Gather relevant information and details

  • Prepare Description: Prepare clear description of the issue

When Contacting

  • Be Specific: Provide specific details about your issue

  • Include Screenshots: Include screenshots if applicable

  • Provide Context: Provide relevant context and background

  • Be Patient: Allow appropriate response time

After Contacting

  • Follow Up: Follow up if needed

  • Provide Feedback: Provide feedback on the resolution

  • Share Solutions: Share solutions with the community

  • Stay Engaged: Stay engaged with the community

Global Web3 Community

Language Support

  • English: Primary language

  • Multi-language: AI-powered translation support for 50+ languages

  • Community-driven: Community volunteers provide additional language support

Time Zone Coverage

  • UTC: Primary time zone for global coordination

  • 24/7 Support: Round-the-clock community and automated support

  • Decentralized: Global community across all time zones

Web3 Ecosystem

  • Global Reach: Serving the worldwide Web3 community

  • Decentralized Operations: Community-driven support across all regions

  • Blockchain Native: Built for the global decentralized ecosystem

Ready to explore community channels? Continue to the next section to learn about DecNect's vibrant community ecosystem.

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